Terms of service

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued by:

MR projects s. r. o.
Company ID No.: 57 013 071
Krmanova 854/6
040 01 Košice – Staré Mesto
Slovak Republic

Contact details:
info@luxelleparis.com
+421 948 123 850

(hereinafter referred to as the “Seller”)

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside his or her business activities as a consumer, or within his or her business activities (hereinafter referred to as the “Buyer”), through the web interface located on the Seller’s website at the internet address www.luxelleparis.com (hereinafter referred to as the “Online Store”).

The provisions of these Terms and Conditions form an integral part of the purchase contract.
Provisions deviating from these Terms and Conditions may be agreed in the purchase contract; such provisions shall prevail over the wording of these Terms and Conditions.

The Terms and Conditions and the purchase contract are concluded in the Slovak language.

II. Information about Goods and Prices

Information about goods, including the price of each item and its main features, is provided for each product in the Online Store catalogue.
All prices of goods are inclusive of value added tax (VAT), all related charges, and the cost of returning the goods if, by their nature, they cannot be returned by ordinary postal means.
The prices of the goods remain valid for as long as they are displayed in the Online Store.
This provision does not preclude the conclusion of a purchase contract under individually agreed terms.

All product presentations displayed in the Online Store catalogue are for informational purposes only, and the Seller is not obliged to conclude a purchase contract for these goods.

Any discounts from the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

III. Order and Conclusion of the Purchase Contract

The Buyer bears the costs incurred when using remote communication means in connection with the conclusion of the purchase contract (such as internet connection or phone call costs); these costs do not differ from the standard rate.

The Buyer may order goods in the following ways:

  • via their customer account, if they have previously registered in the Online Store, or

  • by completing the order form without registration.

When placing an order, the Buyer selects the goods, the number of items, and the method of payment and delivery.

Before submitting the order, the Buyer is allowed to check and amend the data entered in the order.
The order is sent to the Seller by clicking on the button “Submit Order with Obligation to Pay.”
The data entered in the order are considered correct by the Seller.
A condition for the validity of the order is the completion of all mandatory fields in the order form and the Buyer’s confirmation that they have read these Terms and Conditions.

Immediately after receiving the order, the Seller shall send the Buyer a confirmation of order receipt to the e-mail address provided by the Buyer.
Such confirmation is considered acceptance of the order and, therefore, conclusion of the purchase contract.
The confirmation shall include the current version of the Seller’s Terms and Conditions.
The purchase contract is concluded upon the Seller’s confirmation of the Buyer’s order to the Buyer’s e-mail address.

If the Seller is unable to meet any of the requirements specified in the order, the Seller shall send the Buyer a modified offer to their e-mail address.
The modified offer is deemed a new proposal for a purchase contract, and the purchase contract is concluded only after the Buyer confirms acceptance of the modified offer by e-mail.

All orders accepted by the Seller are binding.
The Buyer may cancel an order until they have received a notification of order acceptance from the Seller.
The Buyer may cancel the order by phone or e-mail using the Seller’s contact details stated in these Terms and Conditions.

In the event of an obvious technical error on the part of the Seller in displaying the price of goods in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods at such an obviously incorrect price.
The Seller shall inform the Buyer of the error without undue delay and send the Buyer a modified offer.
The modified offer shall be deemed a new proposal for a purchase contract, and the contract is concluded upon the Buyer’s confirmation of acceptance sent to the Seller’s e-mail address.

IV. Customer Account

Based on the Buyer’s registration made in the Online Store, the Buyer may access their customer account. From this account, the Buyer can place orders for goods.
The Buyer may also place orders without registration.

When registering for a customer account and when ordering goods, the Buyer must provide accurate and truthful information.
The Buyer is obliged to update the information in the user account whenever it changes.
The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.

Access to the customer account is secured by a username and password.
The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account.
The Seller shall not be liable for any misuse of the customer account by third parties.

The Buyer is not authorised to allow third parties to use their customer account.

The Seller may cancel the Buyer’s account, particularly if the Buyer has not used the account for an extended period or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.

The Buyer acknowledges that the customer account may not be available continuously, especially with regard to necessary maintenance of the Seller’s or third parties’ hardware and software.

V. Payment Terms and Delivery of Goods

The Buyer may pay the price of goods and any costs associated with delivery under the purchase contract using the following methods:

  • by bank transfer to the Seller’s account No. SK6475000000004027828252 held with ČSOB Bank,

  • by credit or debit card,

  • by bank transfer via the GoPay payment gateway,

  • by cash on delivery upon receipt of goods.

Together with the purchase price, the Buyer is obliged to pay the Seller the agreed costs of packaging and delivery.
Unless explicitly stated otherwise, the purchase price shall also include the cost of delivery.

In the case of cash payment, the purchase price is due upon receipt of goods.

When paying via a payment gateway, the Buyer shall follow the instructions of the respective electronic payment provider.

In the case of bank transfer, the Buyer’s payment obligation is fulfilled once the respective amount is credited to the Seller’s bank account.

The Seller does not require any advance payment or deposit from the Buyer.
Payment of the purchase price before dispatch of goods is not considered a deposit.

Under the Act on Registration of Sales, the Seller is obliged to issue a sales receipt to the Buyer and to record the received payment with the tax administrator online, or, in case of a technical outage, no later than within 48 hours.

Goods shall be delivered to the Buyer:

  • to the address specified by the Buyer in the order.

The method of delivery is chosen during the order process.

Delivery costs depend on the selected shipping and collection method and are stated in the Buyer’s order and in the Seller’s order confirmation.
If the delivery method is agreed upon at the Buyer’s special request, the Buyer bears the risk and any additional costs associated with this delivery method.

If the Seller is obliged to deliver the goods to a location specified by the Buyer in the order, the Buyer must accept the goods upon delivery.
If, for reasons attributable to the Buyer, it is necessary to deliver the goods repeatedly or by a method other than that stated in the order, the Buyer must pay the costs associated with such repeated or alternative delivery.

Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and immediately notify the carrier of any defects.
If the Buyer finds signs of unauthorised tampering with the shipment, they are not obliged to accept it.

The Seller shall issue the Buyer a tax document – invoice, which is sent to the Buyer’s e-mail address.

Ownership of the goods passes to the Buyer upon full payment of the purchase price, including delivery costs, but not before taking possession of the goods.
The risk of accidental loss, damage, or destruction of the goods passes to the Buyer at the moment of receipt or at the moment when the Buyer was obliged to take possession but failed to do so in breach of the purchase contract.

VI. Withdrawal from the Contract

A Buyer who has concluded a purchase contract outside the scope of their business as a consumer has the right to withdraw from the purchase contract without stating any reason.

The withdrawal period is 14 days, starting from:

  • the day the Buyer takes possession of the goods,

  • the day the Buyer takes possession of the last delivery of goods, if the contract involves multiple types or parts of goods,

  • the day the Buyer takes possession of the first delivery, if the contract involves regular recurring delivery of goods.

The Buyer cannot withdraw from the purchase contract, among other cases:

  • for the provision of services that have been fully performed with the Buyer’s prior express consent before the expiry of the withdrawal period,

  • for the supply of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control,

  • for the supply of alcoholic beverages whose price was agreed upon at the time of the contract and which may be delivered only after 30 days,

  • for goods made to the Buyer’s specifications or clearly personalised,

  • for goods that are perishable or that have been irreversibly mixed with other goods after delivery,

  • for sealed goods which are not suitable for return for health or hygiene reasons and were unsealed after delivery,

  • for audio or video recordings, books or computer software if the protective seal has been broken,

  • for newspapers, periodicals, or magazines, except for subscriptions,

  • for the supply of digital content not supplied on a tangible medium, if the provision began with the Buyer’s express consent and acknowledgement of the loss of the right to withdraw,

  • and in other cases specified in § 7(6) of Act No. 102/2014 Coll.

To meet the withdrawal deadline, the Buyer must send a declaration of withdrawal before the expiry of the 14-day period.

The Buyer may use the Seller’s model withdrawal form.
The Buyer shall send the withdrawal declaration to the Seller’s e-mail or postal address specified in these Terms and Conditions.
The Seller shall confirm receipt of the withdrawal form without undue delay.

The Buyer must return the goods to the Seller within 14 days of withdrawal.
The Buyer bears the cost of returning the goods to the Seller, even if the goods cannot be returned by ordinary post due to their nature.

Upon withdrawal, the Seller shall refund all payments, including delivery costs, received from the Buyer within 14 days, using the same payment method, unless otherwise agreed and without additional charges.

If the Buyer chose a more expensive delivery method than the cheapest option offered, the Seller will refund the delivery costs only up to the amount corresponding to the cheapest delivery option.

The Seller is not obliged to refund any payments until the goods are returned or the Buyer provides proof that the goods have been sent back.

The Buyer must return the goods undamaged, unused, and clean, preferably in their original packaging.
The Seller may offset compensation for damage against the Buyer’s refund.

The Seller may withdraw from the purchase contract if the goods are out of stock, unavailable, or if the manufacturer, importer, or supplier has discontinued production or supply.
In such cases, the Seller shall promptly inform the Buyer and refund all payments received within 14 days, including delivery costs.

VII. Rights Arising from Defective Performance

The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt.
In particular, the Seller is liable to the Buyer that, at the time the Buyer receives the goods:

  • the goods have the properties agreed between the parties, or, in the absence of such agreement, properties which the Seller or the manufacturer has described or which the Buyer could reasonably expect given the nature of the goods and based on the Seller’s advertising,

  • the goods are fit for the purpose stated by the Seller or for which goods of that type are usually used,

  • the goods correspond to the quality or design of the agreed sample or model, if the quality or design was determined according to such sample or model,

  • the goods are supplied in the corresponding quantity or weight, and

  • the goods comply with the requirements of legal regulations.

If a defect becomes apparent within six months of receipt, the goods are presumed to have been defective at the time of delivery.
The Buyer is entitled to exercise rights arising from a defect that occurs in consumer goods within twenty-four months of receipt.
This does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by ordinary use, to used goods for defects corresponding to the level of use or wear existing at the time of receipt, or where it follows from the nature of the goods.

If a defect occurs, the Buyer may lodge a complaint with the Seller and demand:

  • if the defect is remediable:

    • free removal of the defect, or

    • replacement of the goods with new goods;

  • if the defect is irremediable:

    • a reasonable discount on the purchase price, or

    • withdrawal from the contract.

The Buyer has the right to withdraw from the contract if:

  • the goods have an irremediable defect preventing proper use,

  • the defect recurs repeatedly after repair, or

  • the goods have multiple defects making them unfit for use.

The Seller is obliged to accept complaints in any of its business premises where complaints can be received, or at its registered office or place of business.
The consumer may also lodge a complaint with a person authorised by the Seller to handle complaints.
If the complaint is handled by such a person, it can be resolved only by repairing the goods; otherwise, it must be forwarded to the Seller for resolution.

The Seller shall issue the Buyer written confirmation stating when the Buyer lodged the complaint, what the complaint concerns, what method of resolution the Buyer requests, and, subsequently, confirmation of how and when the complaint was resolved, including details of any repair performed or written justification of rejection.

If the Buyer (consumer) lodges a complaint, the Seller, or an authorised employee or person designated by the Seller, shall inform the consumer of their rights arising from defective performance.
Based on the Buyer’s decision on which of these rights they wish to exercise, the Seller (or authorised person) must determine how the complaint will be handled immediately, or within three working days in complicated cases, and no later than 30 days in justified cases requiring complex technical assessment.
The complaint, including removal of defects, must be settled without undue delay, but no later than within 30 days of lodging the complaint.
Failure to meet this deadline constitutes a material breach of the contract, and the Buyer is entitled to withdraw from the contract or request replacement of the goods.

The Seller shall notify the Buyer in writing of the result of the complaint procedure, no later than within 30 days of its submission.

The Buyer is not entitled to claim rights arising from defective performance if they were aware of the defect before taking possession of the goods, or if they caused the defect themselves.

In the case of a justified complaint, the Buyer is entitled to reimbursement of necessary expenses incurred in connection with exercising the complaint.
This right must be claimed within one month after the warranty period expires.

The Buyer has the right to choose the method of resolving the complaint if multiple options exist.

The rights and obligations of the contracting parties regarding defective performance are governed by Sections 499–510, 596–600, and 619–627 of Act No. 40/1964 Coll., the Civil Code, as amended, and by Act No. 250/2007 Coll. on Consumer Protection, as amended.

VIII. Delivery of Correspondence

The contracting parties may deliver all written correspondence to each other by e-mail.

The Buyer shall send correspondence to the Seller’s e-mail address specified in these Terms and Conditions.
The Seller shall send correspondence to the Buyer’s e-mail address provided in the Buyer’s customer account or in the order.

IX. Alternative Dispute Resolution

The consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the manner in which the Seller handled their complaint or if they believe the Seller has violated their rights.
The consumer has the right to submit a proposal for the initiation of alternative dispute resolution to a designated alternative dispute resolution entity if the Seller has responded to the request for remedy in a negative manner or has not replied within 30 days of its submission.
This does not affect the consumer’s right to seek judicial protection.

The authority competent for out-of-court resolution of consumer disputes arising from the purchase contract is the:

Slovak Trade Inspection (SOI)
Prievozská 32, 827 99 Bratislava, Slovakia
Company ID: 17 331 927
E-mail: ars@soi.sk
Website: https://www.soi.sk

The European Online Dispute Resolution Platform available at http://ec.europa.eu/consumers/odr may also be used to resolve disputes between the Seller and the Buyer arising from the purchase contract.

The European Consumer Centre Slovakia,
Mlynské nivy 44/a, 827 15 Bratislava, Slovakia,
Website: http://esc-sr.sk,
serves as a contact point pursuant to Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes.

The Seller is authorised to sell goods based on a valid trade licence.
Trade supervision is carried out by the competent District Office, Trade Licensing Department.
The Slovak Trade Inspection supervises compliance with Act No. 250/2007 Coll. on Consumer Protection, within the scope of its authority.

X. Final Provisions

All agreements between the Seller and the Buyer are governed by the law of the Slovak Republic.
If the contractual relationship established by the purchase contract contains an international element, the parties agree that it shall be governed by Slovak law.
This does not affect consumer rights arising from generally binding legal regulations.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Act No. 250/2007 Coll. on Consumer Protection, as amended.

All rights to the Seller’s website, particularly copyrights to its content, design, photographs, videos, graphics, trademarks, logos, and other materials and elements, belong to the Seller.
It is prohibited to copy, modify, or otherwise use the website or any part thereof without the Seller’s consent.

The Seller is not liable for errors resulting from interference by third parties in the Online Store or its use contrary to its purpose.
The Buyer must not use any methods that could adversely affect the operation of the Online Store or engage in any activity enabling unauthorised access or use of the software or other components of the Online Store.

The purchase contract, including these Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.

The Seller may amend or supplement these Terms and Conditions at any time.
Such amendments shall not affect rights and obligations arising during the period of validity of the previous version.

These Terms and Conditions enter into force on 22 May 2025.